Experiencing Significant Delays in Extension Approval Process

Shopify Apps
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Topic summary

A developer submitted a Shopify extension for approval on November 7, 2024, and has experienced significant delays in the review process. As of January 3, 2025—nearly two months later—they have received only three responses from Shopify’s review team.

Key Issues:

  • Minimal communication from the approval team
  • Lack of detailed feedback on required improvements
  • Uncertainty about current application status
  • Development roadmap stalled due to prolonged timeline

Developer’s Request:
Seeking community advice on:

  • How others have handled similar approval delays
  • Strategies for obtaining more responsive and detailed feedback from Shopify’s review team

The discussion remains open with no responses yet, as the developer looks for guidance from others who may have navigated comparable situations in the Shopify app ecosystem.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
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Hello Shopify Community,

I hope this message finds you well. I’m reaching out to share some challenges we’re facing with the Shopify app approval process and to seek any advice or insights from fellow developers who might have experienced similar issues.

Our Situation:

  • App Submission Date: November 7, 2024
  • Latest Communication from Shopify: January 3, 2025
  • Total Responses from Shopify: 3

It’s been almost two months since we initiated the approval process of our extension, and the limited communication has left us uncertain about the current status of our app. With only three responses from the Shopify review team, we’ve struggled to get detailed feedback or understand the specific areas needing improvement, which is crucial for us to move forward. The prolonged approval timeline is causing significant stalls in our development roadmap.

Has anyone else faced similar delays? How did you navigate the situation? What strategies have worked for you to get more responsive and detailed feedback from the Shopify review team?

We are passionate about contributing to the Shopify ecosystem and are eager to bring our app to merchants who can benefit from it. Any guidance or support from the community would be immensely appreciated.

Thank you in advance for your help!

Best regards,
Florjan

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