Did anyone else encounter this yesterday? I can, on occasion get a couple a month for the odd cents or even a dollar. However, yesterday on the 4th, around 730PM I received over 30 adjustments. Thing is when you look at the adjustment reason it states that the weight was not correct or the dimensio…

Hi everyone, I understand that many of you received unexpected USPS shipping adjustments for orders shipped using First Class Package. Those affected by this issue would have seen charges from July 4th and 5th. There was an issue with USPS and their billing system, which has since been resolved. A…

The only email we received was telling us that our shop was identified as one that received one or more USPS adjustments and that the technical team is reviewing the issue. We have received no update since. This is absolutely ridiculous. This should have been fixed by now!

Hi @DesignBee If you have not yet received any further communications from our team about this please reach out to our authenticated support for an update. The issue is considered resolved (as in no longer happening) and corrections should have been rolled out to all affected merchants. You can al…

When will shipping credits be available in our accounts? I see nothing yet

When will the refund show up as processing?? I got my shipping credit but my refund for the amount that I already paid doesn’t show up in my recent bills at all, even though the email says it should.

And waiting for the refund…I’ve been credited back but I dont’ want a credit…I need that cash to run my business!

I’ve been affected by this. A press release re this issue is the kind of thing that would affect a stock price. You hear me Shopify.

Hi @bransonbaits Thank you for joining the conversation. This issue was from earlier this year and should be fully resolved by now. Are you seeing recent issues with your shipping charges? If yes, please reach out to our authenticated support team for a review of these charges and further assistanc…

we do not use Shopify, but USPS click and ship and UPS on our own. Why use Shopify when it is so easy to deal with shipping compaies directly ? UPS does adjust afterwards and alwyas fo a bit less money.

Hi! Im seeing this happening to me on nearly every order that we have sent out for over a year now! We are being hit hard by these “unknown adjustments”. Did you ever hear back from Shopify? Did they ever make things right? Please let me know!

I do not understand why any of you is using shopify shipping ? We tried once and thought they were unclear. We have a UPS and USPS account but use mostly UPS. We go approx with the scale, thye pick up and we are charged and price adjusted the same or following day. We get billed every week and the p…

Experiencing unusual USPS label price adjustments?

Shopify Discussion

fitbody August 5, 2024, 9:01pm 114

Hundreds of dollars in adjustments. Not just pennies either!

Topic		Replies	Views
Really weird activity with Shopify-associated UPS account Payments + Shipping & Fulfilment	17	255	July 31, 2023
Why are UPS shipping label prices increasing drastically? Payments + Shipping & Fulfilment	6	185	October 4, 2023
Why isn't the correct USPS rate being charged at checkout? Technical Q&A	14	461	March 12, 2024
I was incorrectly charged an adjustment fee Shopify Discussion billing-plans	1	140	June 15, 2024
How can we assign specific packages to particular products? Payments + Shipping & Fulfilment	129	1915	August 26, 2025

Experiencing unusual USPS label price adjustments?

Related topics