Did anyone else encounter this yesterday? I can, on occasion get a couple a month for the odd cents or even a dollar. However, yesterday on the 4th, around 730PM I received over 30 adjustments. Thing is when you look at the adjustment reason it states that the weight was not correct or the dimensio…

Hi everyone, I understand that many of you received unexpected USPS shipping adjustments for orders shipped using First Class Package. Those affected by this issue would have seen charges from July 4th and 5th. There was an issue with USPS and their billing system, which has since been resolved. A…

“we will follow up with more information as it becomes available”. But in the meantime we will be charged for these. This is fraudulent charges and we have no way to get rid of them. My packages are all very small so if I have an adjustment it should only be a few cents not 20 something dollars for…

Hi, I expect to be refunded for these errors, we will pursue this further.

The sad thing is no post offices ever answer their phones and would claim they don’t know anything about this. So calling them won’t get us anywhere. If I’m not refunded for these scam charges I will be leaving shopify. It’s shopify’s responsibility to ensure we aren’t scammed like this on their pla…

The Bill is coming from shopify, they are responsible for their bills not USPS. They have to take care of it. I will contact them again tomorrow.

Thank you and found the chat. Previously (2020) the chat logs were emailed to our store email address.

Same Problem. Fortunately only one order for me… [Capture.PNG] I round up all my dimensions, all were fine every time I’ve sent this package out before.

Absolutely not. We must demand that we get a refund. We have bills to pay!

Sorry this is happening to you too! You should be able to find copies of your chats if you are logged into shopify and go to: https://help.shopify.com/en/messages

Same for me! About 99% of my orders are under 5oz. It’s absolutely awful how uncommunicative Shopify has been especially when loss of money is the issue. I have always admired Shopify for the way they run their business but this experience has really shaken up my trust in them. How are you supposed …

From what I understand, even if you were able to file claims with USPS, the money would simply go back to Shopify’s shipping fund as they are the actual purchasers of the label from USPS. Trying to fix this through USPS could potentially complicate an already delicate situation. However, it’s not li…

Experiencing unusual USPS label price adjustments?

Shopify Discussion

Chondrite July 6, 2023, 3:29am 14

Same Problem. Fortunately only one order for me…

I round up all my dimensions, all were fine every time I’ve sent this package out before.

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Experiencing unusual USPS label price adjustments?

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