Did anyone else encounter this yesterday? I can, on occasion get a couple a month for the odd cents or even a dollar. However, yesterday on the 4th, around 730PM I received over 30 adjustments. Thing is when you look at the adjustment reason it states that the weight was not correct or the dimensio…

Hi everyone, I understand that many of you received unexpected USPS shipping adjustments for orders shipped using First Class Package. Those affected by this issue would have seen charges from July 4th and 5th. There was an issue with USPS and their billing system, which has since been resolved. A…

From what I understand, even if you were able to file claims with USPS, the money would simply go back to Shopify’s shipping fund as they are the actual purchasers of the label from USPS. Trying to fix this through USPS could potentially complicate an already delicate situation. However, it’s not li…

I got the email as well. I have a feeling its going to be a while before any of us see our money again. Such a shame. I am struggling to imagine what so many business’ are going through right now.

This happened to me too! I have 19 of these bogus $22 or $21.67 charges, and over half of them are for packages that I’ve overstated the weight on. I was refused to be given an immediate refund, which is completely unacceptable since it’s obviously some sort of horrible glitch. We need to spam their…

I’ve been having this issue too the last two days and I’m in the hole about $600 now with over 27 packages affected. When talking to support I just get a lot of “it’s a known issue that’s being worked on” but no estimate of when it will be solved, or when/if I will get refunded. :sob: I’m really sur…

This happened to me! I had 9 charges of $22 each on July 4, all for packages that I overstated the weight on. (Like I said it was 8oz and it was actually 7.04oz.) What the heck! I contacted Shopify support and they’re disputing the charges, but it sounds like there’s a bigger issue here.

Hi Yes, we need to pursue until it is resolved, I bet there are a lot of other Shopify customers that do not know about this error. Thank you

I asked in some small shop owner group chats I’m in, and at least half a dozen people have said they have these charges too. And these are small groups with only 20-40 people. So a good percentage were impacted.

Chat person said they wouldn’t take these charges (My billing cycle is due today) but they did. They should have froze these amounts while they investigate and fix this. Very unprofessional to treat your customers this way and not remove these charges asap! Why should I have to wait for a CREDIT to …

My bank account was -400something this morning :grinning_face_with_smiling_eyes: though the charges still say “pending” This is really messing up people’s lives and businesses. Just crediting back shipping label money to a shopify account would still put people like myself in a financial hole. I ho…

Experiencing unusual USPS label price adjustments?

Shopify Discussion

periwinkleplush July 6, 2023, 12:58pm 23

Yep! They got me too. I reached out for an update this morning and received no new information. We all need to keep on them about this

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Experiencing unusual USPS label price adjustments?

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