Did anyone else encounter this yesterday? I can, on occasion get a couple a month for the odd cents or even a dollar. However, yesterday on the 4th, around 730PM I received over 30 adjustments. Thing is when you look at the adjustment reason it states that the weight was not correct or the dimensio…

Hi everyone, I understand that many of you received unexpected USPS shipping adjustments for orders shipped using First Class Package. Those affected by this issue would have seen charges from July 4th and 5th. There was an issue with USPS and their billing system, which has since been resolved. A…

Happened to our store too over $1,280 in bogus fees and no word on when they’ll be refunded. Next step for us is to let our business credit card company deal with them. You can’t sit on people’s money while you figure out your issues and offer ZERO transparency about when we’ll get our money back.

Absolutely agreed. I’ll give them a few days to explain and/or refund, then I’ll dispute these charges on our business credit card as well. Hopefully that will work.

Absolutely disgusted with Shopify over this mess. We deserve ANSWERS!!!

I’m sorry everybody’s dealing with this, but I am so glad to have found this thread and know I’m not alone. In my opinion, even the fact that so many of us have been affected is enough to know that Shopify must make this right. Absolutely ridiculous.

Welcome to the club! It’s a sad and angry club but nonetheless a club. Sorry you’re dealing with this as well! I’m glad this post has taken off because when this happened July 4th I could barely find anything on what was happening to others.

I noticed that as well! I read the document and couldn’t find anything fishy about it though. I’m wondering if they had to reset the shipping system and it defaulted to having everyone accept T&C’s again. There terms of service hasn’t been updated since September 23, 2022. https://www.shopify.com/l…

Good to know, I read this part and got skeptical. I guess worst case scenario though, even if something was changed, it wouldn’t apply to any issues that occurred before today. shrug [1A8F3F5F-CDCB-41C2-923E-0469561D0F32.png]

Keyword there is “unauthorized use”. I doubt that this will have any affect on our predicament because even if this was a glitch on USPS’ end there is no valid reason for every adjustment to be $22.

Here is the reply I got from support. Apparently we need to have photos of all of the packages with weight and measurements. I am sending this email as a follow up regarding your concern with the shipping label adjustment email you received. As promised, I have check with one of our support team a…

Experiencing unusual USPS label price adjustments?

Shopify Discussion

CommonTraffictm July 6, 2023, 9:41pm 36

WOW, now when I go to purchase a USPS shipping label there are new terms and conditions I need to approve before I can purchase any labels. I wonder if this is an attempt to deny our refunds

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Experiencing unusual USPS label price adjustments?

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