We cannot accept this as an explanation. Photo evidence?! Ridiculous! As a bunch of people have stated on this thread, we’re OVERSTATING the weight, or the dimensions, and still getting charged $22. It’s a bug/outage/issue, it’s so beyond obvious, and also they’ve said as much to me. Here is a quote from their chat support on July 5th:
“What happened was, yesterday July 4, there has been an outage with USPS where the merchants were charged $20 - $22 out of nowhere. Our technical team is reviewing this issue, and we will follow up with more information as it becomes available.”
And this:
“As of now, Developers are working to clarify and resolve the issue and we note that it is possible that there are 12k-50k adjustments that may be impacted. As of now, there are no instructions provided yet, as they are still investigating the cause of this issue.”
And there’s also the excerpt from the email I imagine they sent to all of us (mine was in my Promotions folder in Gmail):
"We’ve identified that your shop may have received one or more unexpected USPS shipping label adjustments on July 4. Our technical team is reviewing this issue, and we will follow up with more information as it becomes available. We apologize for any disruption to your business, and appreciate your patience at this time.
So they’ve admitted that there’s an issue, and that it only lasted one day, July 4th. If they’re trying to make up some stupid excuse and put the issue ON US when it’s definitely ON THEM, we need to stop them.
By the way, 50k adjustments at $22 dollars each = $1,100,000. That’s a whole lot of money they stole from us.