This happened to me as well and Shopify was not helpful at all! Nobody will want to do business if it is going to be like this. I get my measurements were way off because it was my first time sending it out, but if it continues to happen I will need to find somewhere else to sell my products. RIDICULOUS!! I hope this issue is resolved immediately! Seems like it’s a scam with all these replies saying it is. Shopify needs to refund everyone.