Did anyone else encounter this yesterday? I can, on occasion get a couple a month for the odd cents or even a dollar. However, yesterday on the 4th, around 730PM I received over 30 adjustments. Thing is when you look at the adjustment reason it states that the weight was not correct or the dimensio…

Hi everyone, I understand that many of you received unexpected USPS shipping adjustments for orders shipped using First Class Package. Those affected by this issue would have seen charges from July 4th and 5th. There was an issue with USPS and their billing system, which has since been resolved. A…

I didn’t get an email regarding an inability to purchase labels. Only the one recognizing the problem on July 5th. :disappointed_face:

I got charged several hundred dollars and I am just a mom who owns a small handmade kids clothing business. I’m at a loss because today I checked and my account is negative and got charged again. Shopify keeps saying the same thing and giving us the same answers. They should be covering us if it was…

I didn’t get one either just the first one. Support tells a lot of stuff that isn’t true. Nor are they much help anytime I’ve reached out. Just pretty copy/paste words that mean nothing.

I’ve been looking all morning. The thought of having to re do a site and transfer inventory to another platform is terrifying - but I won’t have a company basically steal our money and leave us in the dark. It’s ridiculous. I get mad with every minute that passes. Atleast an email promising refunds …

I agree totally. It will suck to move but it’s not just this it’s all the things at shopify that shouldn’t be. To have things that all businesses need to function you must buy app after app. It seems my admin pages never load well much of the time. They are raising prices but we get nothing more oth…

Look what I just received: "Due to a recent issue with the USPS billing process, your store received one or more unexpected shipping label adjustments for First Class Package shipments between July 4 and 5th. This issue is now resolved and is no longer impacting orders on your store. We are please…

I just wanted to update and say I just received an email stating I will receive a refund for the entire amount of overages. Hopefully everyone else receives these emails too

Me as well! The relief I felt just a minute ago was indescribable. Hope everyone has gotten an email!

I love how they were very careful not to accept any responsibility whatsoever. They better refund people their overdraft fees as well.

Experiencing unusual USPS label price adjustments?

Shopify Discussion

BSchultz July 7, 2023, 7:59pm 77

I agree! I’ve posted on fb and to Twitter. There’s strength in numbers and this has affected a lot of shop owners!

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Experiencing unusual USPS label price adjustments?

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