Did anyone else encounter this yesterday? I can, on occasion get a couple a month for the odd cents or even a dollar. However, yesterday on the 4th, around 730PM I received over 30 adjustments. Thing is when you look at the adjustment reason it states that the weight was not correct or the dimensio…

Hi everyone, I understand that many of you received unexpected USPS shipping adjustments for orders shipped using First Class Package. Those affected by this issue would have seen charges from July 4th and 5th. There was an issue with USPS and their billing system, which has since been resolved. A…

hello, The same thing has happened to me. 25 shipping label adjustments all for $22 that make 0 sense. After a shopify support chat they say they will look into it further and email updates. I hope I can get this resolved, it has sent me into quite the financial emergency.

Hey @STG87 , I’m sorry to hear you are suffering from this too. I just can’t wrap my head around how Shopify is comfortable allowing these charges to go through when they are aware they are invalid. My biggest fear right now is that I am going to wake up tomorrow and another round of adjustment char…

Same thing happed to me $22.00 charges because the stated package weight was 0.5 lb and actual weight was 0.31 lb. Tried to deal with this via chat and was told by Raziel that a copy of the chat would be sent to me but instead I received an email saying “We’ve identified that your shop may have rec…

for me the chat was logged in my suport inbox at help.shopify.com

Yes, I have the same issue and after discussing with support, I received an email that they are working on it. I did not get my refund yet. Thank you

“we will follow up with more information as it becomes available”. But in the meantime we will be charged for these. This is fraudulent charges and we have no way to get rid of them. My packages are all very small so if I have an adjustment it should only be a few cents not 20 something dollars for…

Hi, I expect to be refunded for these errors, we will pursue this further.

The sad thing is no post offices ever answer their phones and would claim they don’t know anything about this. So calling them won’t get us anywhere. If I’m not refunded for these scam charges I will be leaving shopify. It’s shopify’s responsibility to ensure we aren’t scammed like this on their pla…

The Bill is coming from shopify, they are responsible for their bills not USPS. They have to take care of it. I will contact them again tomorrow.

Experiencing unusual USPS label price adjustments?

Shopify Discussion

starchaser888 July 6, 2023, 1:58am 8

Same here and we are just supposed to let them bill us for these and then maybe we will get a credit. unbelievable!

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Experiencing unusual USPS label price adjustments?

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