Did anyone else encounter this yesterday? I can, on occasion get a couple a month for the odd cents or even a dollar. However, yesterday on the 4th, around 730PM I received over 30 adjustments. Thing is when you look at the adjustment reason it states that the weight was not correct or the dimensio…

Hi everyone, I understand that many of you received unexpected USPS shipping adjustments for orders shipped using First Class Package. Those affected by this issue would have seen charges from July 4th and 5th. There was an issue with USPS and their billing system, which has since been resolved. A…

CHECK JUNK MAIL!!! mine was in there !

I got the email that they are refunding the amount that has been billed to me already ($440) but giving me shipping credit for the amount that hasn’t been billed yet ($154) bc it didn’t reach threshold fees yet. They said I should have a shipping credit and see it in my credit section but I don’t ye…

Yeah, that really doesn’t hold up under a court of law. “You have to accept our terms in order for us to return your money we took”. From working with lawyers with my business over the years, one thing I have learned is that contracts are only as valid as the context which they were held within. A j…

Good luck with those overdraft fees. I see you having to get a lawyer for those. They barely wanted to give the fraudulent charges back. If something like this happens again I’m gone. One time is maybe a glitch but if it or something similar with the non help or being left in the dark again and I’m …

That is what is so disappointing about this whole situation. Shopify had the opportunity to set precedence for what it means to be a company that cares about their customers. They could have kept us informed, made sure business’ who lost money were supported, and been honest about the challenges eve…

Also I’m about to process my packages to go out tomorrow and I find I’m afraid to use their shipping service to get my labels. The whole thing has left me disillusioned and worried now.

That’s why I used pirateship for all my packages today. I have l have lost trust in shopify shipping. Pirateship is even cheaper than them on some packages, I only used to use them for convenience.

I asked about overdraft fees and was told that they will be me Shopify credit for those to use on shipping or bill charges. Convenient for them because you’d have to keep using Shopify to get that credit rather than just giving you refund for the fees.

This is what I sent Shopify legal team today: What I’m saying is credit for Shopify doesn’t offer me much currently. The funds aren’t coming back for 7-10 days. Since then I’ve had bills supposed to come out and put me more negative. This wouldn’t have happened had the money not been taken by Shopi…

Experiencing unusual USPS label price adjustments?

Shopify Discussion

starchaser888 July 7, 2023, 8:57pm 89

I agree. They really showed us the kind of company that we are dealing with. Support was nonexistent and we were left worrying for days. Sad that we found out they don’t care about us.

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Experiencing unusual USPS label price adjustments?

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