Did anyone else encounter this yesterday? I can, on occasion get a couple a month for the odd cents or even a dollar. However, yesterday on the 4th, around 730PM I received over 30 adjustments. Thing is when you look at the adjustment reason it states that the weight was not correct or the dimensio…

Hi everyone, I understand that many of you received unexpected USPS shipping adjustments for orders shipped using First Class Package. Those affected by this issue would have seen charges from July 4th and 5th. There was an issue with USPS and their billing system, which has since been resolved. A…

I agree. They really showed us the kind of company that we are dealing with. Support was nonexistent and we were left worrying for days. Sad that we found out they don’t care about us.

Also I’m about to process my packages to go out tomorrow and I find I’m afraid to use their shipping service to get my labels. The whole thing has left me disillusioned and worried now.

That’s why I used pirateship for all my packages today. I have l have lost trust in shopify shipping. Pirateship is even cheaper than them on some packages, I only used to use them for convenience.

I asked about overdraft fees and was told that they will be me Shopify credit for those to use on shipping or bill charges. Convenient for them because you’d have to keep using Shopify to get that credit rather than just giving you refund for the fees.

This is what I sent Shopify legal team today: What I’m saying is credit for Shopify doesn’t offer me much currently. The funds aren’t coming back for 7-10 days. Since then I’ve had bills supposed to come out and put me more negative. This wouldn’t have happened had the money not been taken by Shopi…

Your reply is generic at best. It doesn’t talk about the after shock of pernicious effects that come from this detrimental incident. We were all hurt in more ways than one. Not only did we spend hours to days in the dark not being contacted by Shopify on the issue, most of us spent hours with suppor…

Whole heartedly agree with you. This whole situation has left a very bad taste in my mouth. Time to search for a new platform!

I also don’t believe this was a USPS issue and Shopify is trying to cover their tracks. My personal opinion but $22 isn’t even a USPS fee. Try again Shopify……

Hi @JabApparel Thank you for taking the time to share your concerns. Shopify absolutely values the businesses on our platform and we strive to always provide world class service. Please know that your feedback here is listened to and shared with the appropriate teams. To clarify on the shipping cr…

Experiencing unusual USPS label price adjustments?

Shopify Discussion

retrogradeco July 8, 2023, 1:32pm 94

Yeah, I plan on reaching out to my lawyer on Monday to see if we have recourse. If we do, I will reach out on here and see what everyone thinks.

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Experiencing unusual USPS label price adjustments?

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