Hi @JabApparel
Thank you for taking the time to share your concerns. Shopify absolutely values the businesses on our platform and we strive to always provide world class service. Please know that your feedback here is listened to and shared with the appropriate teams.
To clarify on the shipping credits, credits will only be applied if you have a billing fee for these charges that has not yet been completed. If the bill is still in progress or in a pending state, then a shipping credit will be applied to the account to cover those additional charges when the bill is finalized.
If you have bills with charges on them that have been successfully paid then you should be receiving a refund for those charges, not a shipping credit.
We know that each business is unique and if you feel that the solution proposed for your store is not suitable or that you require further compensation, please reach out to our authenticated support channels to discuss that. Our team is happy to review situations like this on a case by case basis when requested.