Export Orders Email is not receiving

Shopify Discussion
1

Hi,

Can you provide me the solution? I didn’t get or receive emails from Shopify when I export orders from Shopify.

2

Hi @Sabroso

By default, when you go to Orders → Export, Shopify prepares a CSV and prompts you to download it directly from the admin—it doesn’t email you that file automatically.

Emails are only done in case exporting products from your Shopify store.

Hope this helps.

3

Hi @Sabroso ,

I am from Mageplaza - Shopify solution expert.

When you export orders (Orders → Export):

  • Shopify generates a CSV file and provides a direct download link within the admin panel.
  • No email is sent with the file attached or with a download link.
  • If you’re exporting a large number of orders, you might see a message like:

“We’ll email you a link…”
But this behavior is rare or outdated — currently, most exports are downloaded directly.

Emails are only sent when exporting products (Products → Export):

  • When exporting products, if the file is large, Shopify may send an email with a download link for the CSV file.

Best regards!