Express checkout not working on the mobile

Payments + Shipping & Fulfilment
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Topic summary

A merchant experienced inconsistent express checkout functionality, primarily affecting mobile users. The issue occurred sporadically across different browsers and devices, even when fully updated, making troubleshooting difficult.

Root Cause Identified:

  • Express checkout buttons were accidentally disabled in the theme/section settings
  • A community member confirmed the buttons were technically functional by checking the cart page directly

Resolution:

  • The merchant re-enabled express checkout in theme settings, resolving the issue
  • Initial troubleshooting steps included clearing browser cache and attempting to contact Shopify support (though access was limited to chatbot)

Additional Context:

  • One user suggested WallidPay as an alternative payment gateway for UK-based merchants, offering real-time bank payments with lower fees

The issue is now resolved after the settings adjustment was made.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Hi,

I really need some help with an urgent issue that’s severely impacting my conversion rate.

The express checkout has been working fine until recently, but I just realised it’s not functioning properly including on mobile. It still works on Safari and “some” Chrome browsers on my Mac, but not consistently — even though my devices and browsers are fully compatible and up to date.

The fact that it works sometimes and not others even on the same device makes it even more confusing. I’d really appreciate your help looking into this as soon as possible.

Let me know if you need any more details from my side.

2

Hello there @Lafeveuk Sorry about this issue and the effect it’s hand on your business lately. Firstly, have you tried clearing all the cache cookies on your browsers yet? If you’ve done this and there are still issues, I strongly suggest reaching out to the Shopify support team as soon as you can.

3

Thanks for getting back to me!

Unfortunately, it’s still not working even after clearing the cache.

I’ve been trying to reach Shopify support since last night, but I haven’t
been able to get through. I keep getting redirected to the chatbot, which
hasn’t been helpful at all.

Do you know the best way I can get in touch with the actual support team?

Thanks again.

4

Thank you so much I appreciate.
Will try contact the support team in that way in that time.

Thanks again, have a nice weekend x

5

Not working – you mean not showing?

Could it be that you’ve switched them off in theme/section settings?

Screenshot 2025-04-06 at 1.02.40 AM.png
Screenshot 2025-04-06 at 1.02.40 AM.png764×303 26.7 KB

Some of your browsers still showing it can be a caching issue…

Because I can see them on your cart page, so, technically, nothing prevents them can work on your site:

Screenshot 2025-04-06 at 1.04.49 AM.png
Screenshot 2025-04-06 at 1.04.49 AM.png736×833 41.1 KB

6

Thank you so much for helping me Tim and saving me from sleepless nights…
This was it!

Thank you again

7

Hi,

Sorry to hear you’re running into issues with express checkout — inconsistent behaviour like that can definitely hurt conversion rates.

If you’re still facing problems and looking for a reliable alternative, I’d highly recommend checking out WallidPay [https://apps.shopify.com/wallidpay\](https://apps.shopify.com/wallidpay\)
It’s a UK-based payment gateway that supports real-time bank payments (no card networks involved), and it integrates smoothly with Shopify.

Benefits include:

  • Fast and frictionless checkout (ideal for mobile)

  • Lower fees

  • No need for a long revenue history

  • Especially helpful for UK-based businesses or those facing issues with Stripe or Shopify Payments

It could be a solid backup or even a full replacement, depending on your needs — and it tends to be more stable than browser-dependent express checkout buttons.

Let me know if you want help getting started with it.