Hey, is there somebody who can help me out with this. Stuck with this for the last 4-5 days. The Paypal express option is activated on my portal. This is not for customers in India, so there is technically no problem of NEW domestic payment policy for India from Paypal.
Hey, @sayambafna !
Julie here from Shopify Support.
In order for PayPal to be available for customers, you will need to make sure that the payment gateway has been activated in Settings > Payments and that you have followed our instructions on how to set up PayPal on your store.
However, since you mentioned that it’s been activated, I’d love to take a look at your cart page and checkout here on my end. Do you mind sharing a link to your store?
By the way, you can always contact Shopify Support directly for immediate assistance. I understand that payment issues like these can hinder your opportunity to make sales, and since this issue has been affecting your store for a few days now, it would definitely be worth reaching out directly. For future reference, you can contact us 24/7 through our Help Center here.
Looking forward to your response!
Hi, thank you for the reply @Julie Yes, I can provide you with a link to my store: www.oneroofclub.com
Please let me know what can be done about this. Normal PayPal Payment at the end of the checkout process is showing up but not the express PayPal button which used to show up on the first page of the checkout.
Thanks for the link, @sayambafna !
Taking a look at your online store, I’m seeing PayPal appear as a payment option in the Payment stage of the checkout, but I don’t see it displayed elsewhere. This tells me that PayPal Standard has been successfully activated as a payment gateway, but that PayPal Express is not available. PayPal Express is an accelerated checkout method that adds a one-click accelerated checkout button to the cart or checkout.
I understand that you mentioned you have activated PayPal Express as an option, but I suggest reviewing our help doc on using PayPal Express in India to ensure you’ve completed the activation steps outlined there.
If you’re still experiencing issues, feel free to share a screenshot of your payment settings in Shopify, with any personal information hidden. This will help me determine if the correct gateway is set up. Alternatively, you can always contact Shopify Support directly. Our Support team will be able to authenticate your account and access your payment settings to further assist.
I hope this helps!