Facebook Account Restriction from using the Shopify FB Marketing Channel

Shopify Discussion
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1

Howdy,

So we launched our store last week.. Sunday or so I let the Shopify FB Marketing Plugin start a FB campaign.. Last night I deleted the activity in the campaign and the campaign because I wanted to re-organize the ads… Instantly when the Shopify FB Marketing channel deleted its campaign I started getting errors in FB business center (other tab).. Turns out that deleting the campaign via the API restricted my user account from being able to admin ads anymore.. Worse over, I am the only admin on the business account, and there for can not change anyone else’s permissions… anyone ever had Shopify’s FB marketing channel nuke their site?

So crazy, I sell dice, nothing contraversial, no denied ads.. just the act of deleting the campaign triggered FB to get mad… And now I am looking at what are reasonable next steps… I have submitted a request for review but that can take “weeks”

And I have gone to Facebook business support to use chat but apparently “restricted accounts” aren’t allowed to talk to chat :disappointed_face:

Any suggestions on how to get things fixed (without breaking FB terms of service.. I don’t want to build something only to have it come toppling down because I built it on a “facebook won’t catch you” miss-use of their service..

2

Hello Seller!

We are happy to help you.

META restricts your account when -

  1. You violate Meta advertising policies.
  2. Meta suspects that an advertiser’s Meta business account or business assets have been compromised or hacked.
  3. An advertiser doesn’t meet Meta’s two-factor authentication requirements for account security.

Consequently, the restrictions may be applied to an advertiser’s Meta business account, ad account, Page or user account.

To troubleshoot your restricted account:

  • Go to Account Quality.

  • Click Account status overview in the left menu.

  • Click the restricted account that you want to troubleshoot.

  • Look for a What you can do section. If you can’t see a What you can do section, there are no further steps for you to take at this time.

  • In the What you can do section, take the recommended steps for your account. They may ask you to:

  • Confirm your identity

  • Complete verification

  • Secure your account

  • Request a review

Depending on the type of account restriction and the stage that you’re at in the process, you’ll have different steps to take in the What you can do section.

Click the drop-down below for more instructions related to each step.

In case you need any further assistance, feel FREE to try this app