Facebook Banned Ad Account on my FIRST DAY - Need Help to Appeal

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Topic summary

Main issue: Multiple new Shopify store owners report their Facebook (Meta) Ad Accounts/Payments Accounts being disabled immediately on first use, despite no spend history and ads that appear policy-compliant.

Meta response: Standard support inbox message cites Terms of Service violations and risk factors (spend history, ad characteristics, contradictory account info). Replies appear automated; live chat is unavailable.

Attempts and impact: Appeals via Meta’s automated bot yield no resolution after several days. Some can’t add credit cards because the Ad Account is fully restricted. Frustration with Meta’s support; Shopify support praised for being reachable.

Advice shared: Use Meta’s review form link (https://www.facebook.com/help/contact/2026068680760273). If no response after waiting, consider creating a new Business Manager and Ad Account, using a different email and credit card, then reconnect to the Shopify store. One participant offers direct help via email.

Current status: No confirmed resolution in-thread. One user plans to try a new Ad Account and migrate assets if no response by tomorrow. Original poster intends to update if they get through. Discussion remains open with key questions unanswered (cause of ban, path to re-enablement).

Summarized with AI on December 12. AI used: gpt-5.
2

Hi @honeypotholiday ,

unfortunately, it often happens that Facebook bans an account immediately after setting up first campaign even if you meet the requirements and your products don’t violate the policies. It’s very strange (they aren’t checking the ads nor the accounts manually so yes, therefore it happens that one of their bots bans the account).

I know there is no live chat which makes it even more difficult to chat/talk to someone. You mentioned you asked for a review – did you use this link? https://www.facebook.com/help/contact/2026068680760273

At least, you can give it a try (for one of my clients it helped in the end). I would wait for a couple of days and if you get no answer then I would create a new Business Manager, Ad account and also use another credit card (sign up via another email) and then connect with your Shopify store. Sometimes this helps, sometimes not. You never know.

It’s sad that contacting Facebook support takes always so long and sometimes they don’t even answer to you.

Give it a try and you will see.

Best luck,

Nikola