Hi postscript!
I recently had my commerce account approved too following JD44’s advice and I cannot even count the amount of times they told me to do that. its highly likely that they they don’t know what they are doing thats why they respond back with a generic message. Every time I got that message I started over with another representative.
my advise would be that you keep trying again and again, give it a few weeks gap in between with a different representatives through an email option and state in your email how you have carefully gone through each and every point making sure they are all ticked ( just make sure you have actually gone through them and have them completed ).
The reason email option is better is that with chat, they will ask you for a bunch of screenshots only to do nothing for you in the end. Frustrating right?
anyways, wishing you all luck with your attempts, keep trying and you’ll end up in good hands one day!