Hello, I’ve been struggling lately trying to link the store to my Facebook page. I followed all the procedure in shopify via the “sales channel +”. the facebook shop and instagram shopping both show as ACTIVE. But when i open the “customize Shop” and go to the commerce manager page the store show …

Update my end - Commerce Account now approved. So I didn’t have to do much other than contact them and explain that I had thoroughly reviewed the commerce terms and was confident my account didn’t breach any and that many other users seem to have the same issue. I also attached screenshots of the v…

hi, how do you create a new commerce account?

I’m wondering the same thing also. I didn’t realize I would only get one review at the time or else I would not have requested the review. Now no matter how many times I have reached out to Facebook with evidence that my shop meets their criteria, I receive the same generic response about them “not …

If you created a new FB page, would it get new reviews then? Or is it linked to your Instagram as well?

I have the same problem. Facebook has so many problems! I am also having an issue with it saying that my Instagram account already belongs to another business - it doesn’t. I had the Facebook shop working well with Etsy, but stupidly changed our website to our Shopify store and now we’re not approv…

That is so frustrating!! I’m sorry that you’re having a similar issue! I agree, they definitely feel that it’s no loss to them whether or not they help us. I think they feel that small businesses like us aren’t worth their time…

What evidence would you provide to prove that your store meets their commerce eligibility criteria? I dont know where to start. Thanks! Rica

I believe that anyone who reports having been approved is using their appeal. Anyone who naively submitted an appeal right after having the initial connection reject has no chance of approval I have wasted over three months on this. Time to move on.

Facebook - commerce account Not aproved Error with Facebook

Shopify Discussion

jle013 March 27, 2021, 6:31pm 173

Has anyone tried using a different Shopify app to load your products to your Facebook Shop? I wondered if using a third party app might do the trick.

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Facebook - commerce account Not aproved Error with Facebook

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