Facebook - commerce account Not aproved Error with Facebook

[MagicMoonGarden]

How did you contact someone in facebook to help fix the issue? My problem was when I first started my business I didn’t realize I was using copyright pics and descriptions. When I would do a search all the same pics and definitions would show up in basically every shop, so I just thought it was universal descriptions. The company that I was using some stuff from started reporting som posts and Facebook locked me out for a week and was unable to delete or fix anything. Finally when I was allowed back on I deleted everything but while I was in fb jail they kept reporting my posts. So once I was allowed in I deleted everything and there were a few posts that just wouldn’t delete and I had to try deleting it like 5 times before it would delete. And meanwhile there was one I knew I deleted but showed back up. And that was the last and final post they reported and facebook disabled my whole account that I had since 2008. Meanwhile I have tried to get a hold of a person at Facebook to try and explain what happened. I have an email from the company that reported me and she understanding that it wasn’t done on purpose and knew I was genuine. But she said since there is no live person for her to speak to, there was nothing she can do to drop the charges. The truth is I honestly thought it was just music you couldn’t copy. Ooh boy did I learn my lesson. I’m the type of person that would have never done this is I knew I wasnt allowed. So I ended up creating a new account for FB and the made a new shop page. Thinking I can start all over. But do you know they combined my first shop and new shop on the business commerce page they must have flagged my account cause nothing I can do go connect my Facebook or Instagram to Shopify. It’s been almost a year trying to get it back. I deleted the first shop off the commerce page but it keeps on saying my shop goes against policy standards. Does anyone know how I can fix this. Or who I can contact to resolve this issue. It’s funny cause facebook will take my money to run ads but won’t allow me to download the catalog. Please help!!