I’m having similar issues. They approved me for Instagram shopping, I set up a shop on Instagram, then rejected my commerce account and took my Instagram shop down. I managed to speak to someone on the phone from Facebook. I can’t remember how I managed to speak to a real life human because their help section is so confusing. They even have a page when you go through the help pages on the business centre and it states "Need more help? Contact us"with no method on how to contact them, which would have still been as useful as them saying “are you hungry? Have an apple”. Anyway the person I spoke to said I should get more followers and some reviews as I needed to demonstrate trustworthiness. She said once I have done that then submit for another review. So I went away and did that, submitted for a review and it got rejected again. Then I started getting more sales and reviews so I emailed them to ask if I could get it reviewed again and they said I am only entitled to one review and I have to wait and see if they open it up in the future to get another review. Why wasn’t I told that I am only entitled to one review? I asked them, they kept side stepping the questions I asked like a dodgy politician. The thing I find weird though is I can tag products on Facebook, can share products on Facebook, can sell on Facebook Marketplace place but I am not eligible to have a shop which does the same thing and also can’t tag products on Instagram.and that was the account I was approved for. I’ve been emailing back and forth for a week and they still haven’t answered the questions I’ve asked. I’m just totally confused by it, Google Merchant account approved, Pinterest Verified Business approved, Shopify approved, Etsy approved, Ebay approved, Yell approved, Barclays approved and Facebook have stricter eligibility criteria than every other company. Also my brother has less followers than me on Insta and Facebook and no reviews on there, yet his commerce account has been approved lol
woodenbelieveit
240
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