They asked me to check the monetization stuff as well. I don’t think it applies to me as it’s mainly to do with having paid content on my page and I’d rather customers pay for the items I make rather than for adverts and other add on costs. Their eligibility criteria is open to interpretation and depends on who is reviewing the shop whether you get approved or not I think. I even sent them this full list of their eligibility criteria and answered every single point
- Comply with our policies - I have complied with all of your policies
- Represent your business and your domain - my Facebook page and Instagram professional account both contain product listings that are available for direct purchase from my website. I have provided you with the domain from which I sell. My Facebook and Instagram accounts both represent my store or website with the domain provided
- Be located in a supported market - I am located in the United Kingdom which is a supported market
- Demonstrate trustworthiness - My Facebook page OR my Instagram page must have demonstrated trustworthiness. I have an authentic established presence on Instagram and my Facebook is getting there with am established presence but it does state here that it can be either, it doesn’t have to be both. This MAY include maintaining a sufficient follower base". I have 136 Followers on Facebook and 244 followers on Instagram. Two things, in the last sentence of “demonstrate trustworthiness” A) it says MAY, so really that says to me that it depends who is doing the review whether they may use that as a criteria or may not and B) it doesn’t say what a sufficient follower base is. I mean Jesus had 12 disciples, that was sufficient for him.
- Provide accurate information and follow best practices - There is nothing misleading about my prices or availability information. My refund and return policies are for all to see in the footer of each web page on my website
That was a complete waste of time as they don’t assign one person to deal with your query. The reply I received after I sent that completely ignored everything and was just the bog standard reply as if I had just asked them “why is my ecommerce account not approved”. I spent over a week going around in circles with them.
Coincidentally, a couple of days after I gave up I received a violation on Facebook for spamming. I had been talking to someone about a book we had both read and he asked if there was an updated version of the book and I posted a link and he said thanks. The following day I received another violation for harassment, someone made a sarcastic derogatory comment towards me so I replied politely but sarcastically and I received another violation. On both occasions I wasn’t given the chance to appeal the decision or explain my side of the story. Facebook are so corrupt that I’ve given up on using them for anything.