Hello, I’ve been struggling lately trying to link the store to my Facebook page. I followed all the procedure in shopify via the “sales channel +”. the facebook shop and instagram shopping both show as ACTIVE. But when i open the “customize Shop” and go to the commerce manager page the store show …

Update my end - Commerce Account now approved. So I didn’t have to do much other than contact them and explain that I had thoroughly reviewed the commerce terms and was confident my account didn’t breach any and that many other users seem to have the same issue. I also attached screenshots of the v…

Hi, Did you get a resolution by any chance?.im stuck in the same position too and facebook are so unhelpful

Unfortunately not, I’ve contact Facebook support every day and they are telling me could take 28 days for someone to look at. so frustrated. Most of my traffic is from instagram and I’m losing out because I can’t set up my Instagram shop

Exactly same issue. Contact their support, and they say “your commerce account doesn’t pass review and there’s nothing we can do”. FB really sucks.

Yes and no clue as to what is wrong. If this is common problem surely Shopify should be helping with this Shopify ???

You’d think they would, but they just refer you back yo Facebook. Its so frustrating

I have the same problem it doesn’t matter what I do, my page won’t approved, any solutions?

It’s infuriating! Shopify have no accountability; No matter what the issue the only response Shopify staff have to their customers is either refer you to paid 3rd party application that solves there design flaw or refer you 3rd party company that they signed a profitable agreement with… You’re payin…

Did they provide any timeline when it will be fixed? I already give up the FB support, that’s the worst I’ve ever seen. Shopify support is good, but they can do nothing since the stuck account is fully controlled by FB side.

Hey, thanks for sharing we have had the exact same issue. Not being able to get the commerce account approved, although it says that it’s linked on Shopify. It says I need to replace my commerce account but when I click “replace account” it’s loads but then says “failed to replace account”. We have …

Facebook - commerce account Not aproved Error with Facebook

Shopify Discussion

GaryBusey1 December 27, 2020, 11:09pm 36

Facebook have said they have an issue on their end with their engineering they are trying to resolve and that this is happening to alot of people

Topic		Replies	Views
Instagram Shop Facebook Commerce Account Set Up Error Shopify Discussion	42	500	November 30, 2021
Why is my FB shop not visible after reconnection? Shopify Discussion troubleshooting	56	513	January 29, 2022
Facebook commerce account is violating integrity policies not eligible to engage in commerce Shopify Discussion apps	55	746	November 16, 2023
Facebook Commerce Konto nicht genehmigt - Neuen Shop erstellen? Shopify-Diskussionen	17	159	July 28, 2023
Why can't I publish my Facebook shop for Instagram shopping? Shopify Discussion troubleshooting	30	532	October 9, 2021

Facebook - commerce account Not aproved Error with Facebook

Related topics