Hello, I’ve been struggling lately trying to link the store to my Facebook page. I followed all the procedure in shopify via the “sales channel +”. the facebook shop and instagram shopping both show as ACTIVE. But when i open the “customize Shop” and go to the commerce manager page the store show …

Update my end - Commerce Account now approved. So I didn’t have to do much other than contact them and explain that I had thoroughly reviewed the commerce terms and was confident my account didn’t breach any and that many other users seem to have the same issue. I also attached screenshots of the v…

just here to say same issue. There are more and more of us it seems…

Your products have to have a unique identifier. a SKU is the best way to do that. It can’t be the same for any two products.

Has this been sorted for you? If so, can you provide all the details in how it was resolved? I can’t believe this thread and how many are just left to hang. I left a comment on Shopify Instagram account, I suggest people do this so that it gets noticed right away.

Still no response. It’s horrible.

My shop finally got approved. After over 2 months and constant being told to wait. I got an email saying it was approved. I didn’t do anything specific, I did realize my email address wasn’t attached to my FB page so double checked that and i also had a few items that weren’t matching with event d…

Same issue all around. TLDR version: there is some issue on the FB side of things, but they are unwilling to do anything for you, and they cannot change the process of having anything re-reviewed - literally told just to wait until later. Undetermined amount of time. A word of caution to those read…

Thanks for this. It’s a complete joke. They told me couple of days ago thanks for your unwavering patience and tidy they said “can we close this ticket”. Like what?!?!? It’s absolute garbage.

Thanks for taking the time to write , pretty much sums it up and I guess we have nothing that we can do.

Dear, good morning! I am just starting with my store and I also find this error. Is there any way to advertise on Facebook without having this approved? Thank you so much!

Facebook - commerce account Not aproved Error with Facebook

Shopify Discussion

Skmn February 7, 2021, 8:12pm 88

Ugh! I have the opposite issue as Instagram was approved but not fb. They really should put out a detailed step by step of what needs to be done. This is bonkers. Or train Shopify support desk for this to remedy users.

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Facebook - commerce account Not aproved Error with Facebook

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