Hello, I’ve been struggling lately trying to link the store to my Facebook page. I followed all the procedure in shopify via the “sales channel +”. the facebook shop and instagram shopping both show as ACTIVE. But when i open the “customize Shop” and go to the commerce manager page the store show …

Update my end - Commerce Account now approved. So I didn’t have to do much other than contact them and explain that I had thoroughly reviewed the commerce terms and was confident my account didn’t breach any and that many other users seem to have the same issue. I also attached screenshots of the v…

Ugh! I have the opposite issue as Instagram was approved but not fb. They really should put out a detailed step by step of what needs to be done. This is bonkers. Or train Shopify support desk for this to remedy users.

Same issue all around. TLDR version: there is some issue on the FB side of things, but they are unwilling to do anything for you, and they cannot change the process of having anything re-reviewed - literally told just to wait until later. Undetermined amount of time. A word of caution to those read…

Thanks for this. It’s a complete joke. They told me couple of days ago thanks for your unwavering patience and tidy they said “can we close this ticket”. Like what?!?!? It’s absolute garbage.

Thanks for taking the time to write , pretty much sums it up and I guess we have nothing that we can do.

Dear, good morning! I am just starting with my store and I also find this error. Is there any way to advertise on Facebook without having this approved? Thank you so much!

Hey guys, been following this thread for a little over a week now, time to give my experience and insights as I run my own agency where I help customers with such problems. TL:DR - I couldn’t find a working solution as of yet. But below are my findings and a potential solution that I’ll try next, ho…

That’s interesting. I have the opposite–my Facebook shop is not approved but I can sometimes tag products on Facebook right after I add them to Shopify. However, if I access Instagram through my cell phone, I can tag all products. So weird.

Yes, this is the main issue. Same for my client - Facebook shop is suspended but Instagram is approved. Weirdly, some products sync to the suspended catalogue in the commerce manager and some don’t.

Hi Akmal are you familiar with commerce accounts getting rejected during shopify integration? What is your process for resolving these? I’m sure lots of people would gladly pay to figure out a solution but it’s a very complicated process we’ve all been through and anyone promising a quick fix lifts …

Facebook - commerce account Not aproved Error with Facebook

Shopify Discussion

JAAS666 February 11, 2021, 3:03pm 93

That’s verbatim the interaction I had with them.

I truly believe those chat agents are bots too.

I find it hard to believe there’s actual human support reps this dumb.

3 Likes

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Facebook - commerce account Not aproved Error with Facebook

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