Facebook overselling items that are out of stock

Shopify Discussion
1

OK so i setup my shopify store and a store for facebook using the feed. All the items posted fine to facebook, been getting sales like crazy…my problem is now Facebook is selling items I have 0 stock in on shopify and I have no idea how to fix it! On shopify I have track inventory clicked and continue selling when out of stock unclicked.. For instance Kidrobot Alien 4" Madball has a 0 inventory on my shopify product page and yet facebook stilll has it available I cant figure out what i need to do to have the facebook inventory match the shopify inventory so i can stop refunding orders!

This is new to me i apologize so if i missed any needed info just ask!

2

Guess its my problem…

3

Mine is doing the same thing. I was told by another user that it is Facebooks error. Anyone know what steps to take to fix this?

4

I’m having the same problem and neither shopify or facebook help us or fix it.

I want to find an app that automatically makes the facebook channel unavailable once the product it’s out of stock.

5

Facebook is telling me it’s shopify and shopify is telling me it’s Facebook. I have to manually adjust everything in Facebook.

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