Spent hours searching and watching Youtube videos for a solution and found nothing. Extremely frustrated because I was supposed to launch my site and then FB ads hours ago. I’ll use images to make this easier to understand. I recently tried installing Facebook Pixel onto my new store but it isn’t w…

Hi John, I recommend working with Shopify’s standard pixel implementation as you started, and looks like it was working, you’ve reached the point where the pixel is marked green “Active”, from this point you should work with the Pixel helper, and at this point it should trigger events. The pixel …

Oh wow I don’t understand why the Pixel Helper works for you, but is still grayed out for me (even after reinstalling the Pixel Helper Chrome extension and clearing cookies/cache). I hope you can provide suggestions. Thank you for verifying by the way.

Hi, great hope it works out for you! Since we both see a different status, it could very much be because the java-scripts of the events you tested are still loaded in your browser history, and the pixel helper ,js tend to get stuck in browser history, still thinks that you have the old configuratio…

The Pixel Helper seems to be working now. Thank you for all your help! You’re the best.

??? To start getting sales with Facebook ads for your Shopify store, I recommend using Dynamic Ads and track conversions of people who added to cart or purchased and automatically target similar people. We’ve invented a new concept app that does all that and more, dedicated to Shopify stores, can h…

How to solve this problem-This pixel is not paired with any product catalog What do I have to do for this?

I just had the same problem and while reading the help articles I had an epiphany and fixed mine instantly. Solution: Turn off Ad Blocker while you are sending the test traffic. It worked for me!

Thx god and all help answering this question. I clear all history and uninstall the ad-block and wait for an hour, try again, it works. It took me half day to solve it. Again, thank you!

that doesn’t work for me bro even after clearing cache and cookies

Hi, my issue with the pixel is that even after following all the steps exactly as the hundreds of tutorials online and on the shopify prompts, my store still does not show that it is active, its says “Last Active Never” but when i see the facebook helper with my website open, it finds the pixel, wh…

Facebook Pixel Not Working (with pictures)

Shopify Discussion

mason00 April 24, 2020, 3:32pm 10

I am experiencing the same problem. Pixel helper shows it is working, but FB still shows not activity found. I have tried across multiple browsers and on a computer and phone. My website is getasparkr.com

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Facebook Pixel Not Working (with pictures)

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