Hey, looking for some help. Our FB/Meta file has an issue with pricing. Our ads are showing the higher price (normally the compare at price) I have tested it and when I delete the compare at price, it reverts to the lower price, if the standard price is higher that the compare at price, it uses the higher one. Any help would be great
Hi @FuddyDuddy1
To fix the issue of Facebook ads showing the “Compare at Price” instead of the standard price:
1-Check Product Feed Settings:
- In your product feed file (e.g., through Facebook Commerce Manager or app integration), ensure the correct price field is mapped for ads. The field should use the “Standard Price” (not “Compare at Price”).
2-Update Feed Data:
- Regenerate your product feed file, removing or correcting “Compare at Price” values if unnecessary.
3-Disable Dynamic Pricing Rules:
- In Facebook Commerce Manager, ensure there are no dynamic pricing settings that prioritize “Compare at Price.”
4-Test and Re-sync:
- After changes, re-sync the feed and confirm the correct prices appear in the ads. Use the Catalog Diagnostics Tool to verify.
If the issue persists, contact Meta Support for help.
If you have other questions, feel free to ask me.
Best regards,
Daisy