Facing 502 Bad Gateway error on your online stores?

Technical Q&A
1

Hello! I have tried refreshing, different browser, clearing cache and cookies, internet history, etc…and am still receiving a 502 Bad Gateway error for all of my shops.

Shopify Status page is showing all systems are operational for my shops along with everyone else.

Is anyone else having this issue now or have had this happen in the past? It’s been about 35-40 minutes. Time is money!

Any insight into solutions would be greatly appreciated!

3 Likes
2

same

3

Same here..

4

Same

5

Yes… same issue!!!

6

same here

7

same!

Is there no help?

I try to pull up my shop and get 502 Bad Gateway.

I thought i was because i need to update my facebook password but I can’t even do that!

8

Same here

9

We’re having the same issue… I think they might be having a server issue or something. Not a great day for this to happen, right after a holiday weekend. Ugh.

2 Likes
10

Me too - and it’s starting to freak me out - as I have to access my store in order to get orders out urgently

worst part is, I can’t access Shopify support to get help, either.

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11

Thanks for letting me know this is not just an isolated incident on my side.

I hope this gets solved for everyone ASAP! Customer support has been unresponsive.

5 Likes
12

same here. I am getting the bad gateway message on the app as well when I try to print shipping labels. BUT if you click the x (or cancel) on the error message, it will go back to print label and I am able to print packing slips and labels from my iphone on the app. If you don’t have app set up for bluetooth printing, you can also screen shot it or email it to yourself to print.

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13

Same Here as ı guess it is because of shopify. I guess they will solve in a hour. do not panic

14

Same here

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15

What’s crazier is that I just received a push notification that I got a new sale - so the silver lining is customers can still checkout and access the site.

But my shipping labels that need to be printed to go out in today’s mail in the next 30 minutes? Looking like that won’t happen!

3 Likes
16

Same

17

Same for me !

1 Like
18

Hi
I am getting a 502 Bad Gateway error
Please help

19

Same issue here!!

20

You can print from the app. it will give you the error message but if you click cancel on the error message, it will go back to the print label page.