Hi
I’m having the same problem but none of the troubleshooting is working. Please assist
Topic summary
Login to Shopify admin is failing for multiple merchants with a “500” (server-side) error after authentication; the status page initially showed no incident. An image of the error screen is attached.
Support first indicated the problem was resolved, then clarified developers are aware and that recovery is ongoing platform-wide. Several users still encounter the error despite attempts to fix it.
Recommended steps:
- Clear cache/cookies; try an incognito window.
- Use another browser (Chrome/Firefox/Safari), another device, or the Shopify mobile app.
- Restart the device and ensure it’s up to date.
- If the issue persists, contact Shopify Support via the Help Center (enter “Contact Support,” log in, and select an option).
Ongoing issues: Users report the troubleshooting does not work; one cannot log in even while in the support chat, and others mention long wait times.
Status: No confirmed fix within the thread; recovery is reportedly in progress. The discussion remains open, with the key action being to contact Support for further, account-specific investigation.