Facing a 500 server error at login, any solutions?

Technical Q&A

Topic summary

Login to Shopify admin is failing for multiple merchants with a “500” (server-side) error after authentication; the status page initially showed no incident. An image of the error screen is attached.

Support first indicated the problem was resolved, then clarified developers are aware and that recovery is ongoing platform-wide. Several users still encounter the error despite attempts to fix it.

Recommended steps:

  • Clear cache/cookies; try an incognito window.
  • Use another browser (Chrome/Firefox/Safari), another device, or the Shopify mobile app.
  • Restart the device and ensure it’s up to date.
  • If the issue persists, contact Shopify Support via the Help Center (enter “Contact Support,” log in, and select an option).

Ongoing issues: Users report the troubleshooting does not work; one cannot log in even while in the support chat, and others mention long wait times.

Status: No confirmed fix within the thread; recovery is reportedly in progress. The discussion remains open, with the key action being to contact Support for further, account-specific investigation.

Summarized with AI on December 16. AI used: gpt-5.
9

Hi @Belinhome ,

Thank you for the prompt response and giving those steps a try. If you’re still unable to log into your shop, I’d encourage you to please connect with us directly. This will allow our support team to investigate further as I don’t have access to any account information through the Community. This will allow them to take a closer look and ensure it gets resolved as quickly as possible.

To connect, you can:

  • Head over to our Help Center.
  • Enter into the chat box Contact Support.
  • Log into your shop.
  • Select one of the available support options.

Please let me know if you have any other questions or concerns.