when i try to send a message to the help center it tells me an error has occured and the chat doesnt load.. anyone else have this problem?
Hi, Lesly! It happened to me not so long ago and after I restarted my computer, the issue was solved. Hope it works for you too.
Hi, @lesly .
Welcome to the Shopify Community! Thanks for sharing your question.
I understand you’re having issues accessing our live chat via the Shopify Help Center. Could you share a screenshot of the error message you’re receiving?
In the meantime, I’d like to share some troubleshooting methods to ensure you have access to our live chat. These steps can help us determine if this is a local issue with your device, browser or internet service provider (ISP.) Take a look at them below.
Troubleshooting Methods:
- Clear your cache and cookies. After this, restart your browser.
- Try using a different web browser, as well as an incognito window or a private window.
- Try using another device, like another computer or mobile phone.
- Try using the Shopify Mobile App; this is usually the best step to try as it also rules out device issues.
Let us know if you have further questions or concerns.