Facing ID verification issues on Shopify, any solutions?

I have submitted my driver’s license for the verification process; however, it kept telling me the business owner’s name is not matching. Did anyone have the same issue before? Is there any real person from Shopify who can help with this?

Hi @knriver

You can reach out to the support team by following the steps below:

  • Click on this link to login into your store
  • Select any suggested topic then select a subtopic.
  • On the following page, scroll down and you’ll see live chat, email, or require call-back options then choose one that fits you best.

Hope this helps.