This morning I had a voicemail from a customer stating that they attempted to place an order this morning, but their card was declined. They weren’t sure why this was happening and were calling to get assistance. I went into my abandoned carts to try to pull it up and see what the issue is, but there are no abandoned carts showing for this morning. Is there a delay in failed checkout attempts showing under Abandoned Carts, or is there somewhere else I should be looking for this?
Hi,
There is no other place to check for failed payment attempts. It is also important to note that abandoned carts may be dependent on a cookie and if browser is blocking cookies, there is a chance that it may not be recorded.
As a quick solution, you can ask customer which products he/she is trying to buy and then create a draft order to send the checkout link to the customer.