I’ve been chatting with multiple “advisors” over the past few days and I’ve learned absolutely nothing yet. I’ve seen this mentioned numerous times and wonder what the problem may be… not just for me, but for everyone. It’s quite odd to me to recieve NO communication or information from the “tech team” as to what is going on. I said I would give up and let it go for a few days, but then remembered an email I recieved a while back about a problem with a breach somewhere. I couldn’t find the email, so I googled it. I found a couple of articles about a breach regarding Shopify and Evolve Bank and Trust…which is the very bank my payouts were scheduled to go to. There may not be a connection there, but it seems odd that no one can share what the problem actually is. I keep being told to look at the email that was sent to find out what the problem is and how to resolve it, but I’ve not received any emails other than the one stating my Payout account is on hold. If it was a mandatory hold, then they should just tell me that, instead of “just be patient a little longer”, with no idea of how long of a wait. It just doesn’t make sense. I despise Paypal and even they let you know right up front why your account is on hold and for how long. I completely understand the significance and importance of holds. They are necessary to prevent fraud…but the lack of any information/reason behind a specific hold is unacceptable. The BBB would have a field day over this one.
Hi @BootheelBabies !
Based on experience, payouts issues will take time to be resolved. It is not ideal though, the best course of action is to keep an open communication with Shopify support team as they are the only one that has better view of your account’s status and check it from time to time. I highly suggest that you make a follow up regarding your case to their team from time to time.
I switched from GoDaddy to Shopify about a year ago because I was looking for something better for my business. I was with them for several years and never once had any problems receiving my funds. Telling me to check in with the support team “from time to time” is not good at all! And telling me I can still sell on my website…that is insane! Why would I want to keep selling on my website if I have NO access to the money I make? If there are that many tickets in the queue in the first place, that doesn’t look good for Shopify. They are a multi-billion dollar corporation and can’t afford to hire more help for their “support” team? From what I’ve seen so far, I haven’t recieved any “support” whatsoever! I’m supposed to sit on my hands and wait a little longer with no indication of how long the wait will be? I’m reading about some having to wait MONTHS! This is no way to do business! In the meantime, I’m at their mercy…they hold my business and livelihood in their hands for as long as they please! Let them keep your paycheck with any reason or time frame and see how long you can stay patient… this is completely unacceptable!
They are cheapskate, that is why they do not hire more people for this sort of review.
I agree! I told them just that!
This has been going on for over a month for me now. No money. Did yours ever get fixed?
Yes… I had to change my payout bank to my own bank. The problem was with their bank, but they will never tell you that, sadly.
It was my own bank haha