Failed Payouts?? Help

Shopify Discussion

Topic summary

A merchant with 2 years of successful Shopify operations is experiencing repeated payout failures over the past 10 days, with approximately €11,000 currently held by Shopify.

Error & Troubleshooting:

  • Shopify displays error: “Bank unable to process payment contact bank”
  • Bank confirms no issues on their end
  • Multiple attempts to update bank information have not resolved the problem

Support Response:
Shopify support has been unable to provide a solution or clear explanation.

Current Status:
The issue remains unresolved. The merchant is seeking advice from others who may have encountered similar payout failures.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Trading on Shopify for 2 years with no issues -

in the last 10 days, my payouts have been failing.
Shopify error saying “Bank unable to process payment contact bank”

I contacted bank, no issues on there side -

I contacted Shopify support, they are clueless.

no changes were made to bank info, I even updated bank info multiple times and still failing.

No help whatsoever off Shopify support, they are clueless - I’m furious as have €11,000 stuck in Shopify with no way of getting it out.

Has anyone every experienced this?