Hi, so I’ve been asked by Shopify to change my bank account because of a couple of failed payouts… I wish that future payouts continue to the existing bank account registered, is there a way around this?
Topic summary
A merchant received a request from Shopify to change their bank account after experiencing several failed payouts.
Current situation:
- Multiple payout attempts to the existing bank account have failed
- Shopify has asked the merchant to update their banking information
Merchant’s question:
- Wants to keep using the same bank account for future payouts
- Seeking workarounds or alternatives to avoid changing accounts
The discussion remains open with no responses yet. The issue likely stems from Shopify Payments’ standard protocol when payout failures occur, which typically requires resolving the underlying banking issue or updating account details.