Failed to cancel order. Status code: 404, Response: {"errors":"Not Found"}

Retired Boards Appdev Customers Discounts And Orders
1

I am using the REST admin API to cancel orders but it continues to return the following error:

{"errors":"Not Found"}

The order does exist as I can find it using the orders API and even visible in my dashboard. Here’s my code:

import requests

store_url = ""
access_token = ""
order_id = "6009742098749"

url = f"{store_url}/admin/api/2024-07/orders/{order_id}/cancel.json?restock=true"

headers = {
    "X-Shopify-Access-Token": access_token,
    "Content-Type": "application/json"
}

response = requests.post(url, headers=headers, json={})

if response.status_code == 200:
    print("Order cancelled successfully.")
else:
    print(f"Failed to cancel order. Status code: {response.status_code}, Response: {response.text}")
2

If you try the same action with the GraphQL API orderCancel mutation , (you can use the graphiql app to test) do you also see an error, eg:

mutation CancelOrder {
  orderCancel(
    orderId: "gid://shopify/Order/6009742098749",
    reason: CUSTOMER,
    refund: true,
    restock: true,
    notifyCustomer: true,
    staffNote: "Customer requested cancellation"
  ) {
    job {
      done
      id
    }
    orderCancelUserErrors {
      code
      field
      message
    }
  }
}
3

The problem is I can’t use the GraphQL API at all. All permission scopes are allowed, works like a charm on the app but wouldn’t work using the API no matter what I try. Please figure it out for me

4

Hi, i am facing Same issue of 404, with GraphQL API and Rest admin API,
Status Code: 404
Response Text: {“errors”:“Not Found”}