failed to pay invoice (shopify billing)

[MichaelNaufal21]

Hey,

I signed up for shopify around 18 days ago and my trial period just ended on the march 16. However, I saw that the automatic billing has failed and I tried to manually pay my bill my clicking PAY BILL in the billing section but I saw an error displaying again and again saying " FAILED TO PAY INVOICE" “We’ll try charging you again on (date). To avoid failed payments, review your to make sure it can accept the charge.”

I use my debit card using paypal, My card is perfectly fine. It’s a Visa card and I am paying for autods and other stuff from the same paypal account with the card as well but how come the payment isn’t being processed for shopify.

My card is a debit Visa (Paypal connected to my card so I dont use “balance first” paypal.

I really need to sort out my bill as soon as possible.

[JermL]

I got same issue for 3 accounts. What is it…

[Promer]

Haloo @MichaelNaufal21

Since you’re using PayPal with a debit card, make sure Shopify is set as an approved merchant in your PayPal account under Payments > Manage automatic payments. If possible, add your debit card directly to Shopify instead of going through PayPal. Sometimes, PayPal’s fraud protection blocks certain transactions.