A customer ordered a PICASOU Car Play device from merchant OTT CAST but received a USB power bank instead, alleging fraud.
Key Issues:
Current Status:
The conversation reflects frustration with both the fraudulent delivery and difficulties accessing support channels.
Marchent/ Seller is OTT CAST - https://shopify.com/91103756580
Fake Product is been delivered against captioned Order ID. It was ordered for PICASOU Car play but what I got is usb power-bank.
This is purely fraud, pls help to get it replaced with correct product asap.
Hello there @abhijeetdkadam have you been able to contact Shopify support with all the necessary details yet?
tried raising complaint with given form but there is mandatory field of email address and when i raised order there were no option of email hence no luck with that complaint form as well. Tried sending Email to merchant, let’s see if any response
No, as I said earlier
tried raising complaint with given form but there is mandatory field of email address and when i raised order there were no option of email hence no luck with that complaint form as well. Tried sending Email to merchant, let’s see if any response
The same fraud happened with us also @shopify when you know it’s fraud why is this still sitting on your platform. This is oso bad
Or are you promoting Fake sites also @shopify
Yes the merchant is fraud. I request shopify to immediate remove them
I have registered cyber complaint agianst their fake website.