False accusations of chargebacks

Store Feedback
1

Hi, Australia. I am trying to order something and the place keeps rejecting the order due to Shopify telling the vendor that I have a history or chargebacks which is preposterous and offensive.

I have never hard a chargeback before. The store is no help in fixing it and they say contact Shopify, I’ve had to sign up to ask this simple question.

Please help me.

2

Hi @Upset83

This issue likely stems from Shopify’s fraud analysis flagging your order due to a system error or misidentification. Here’s what to do:

1-Contact Shopify Support:

  • Reach out to Shopify’s customer support directly via their Help Center to report the issue and request an investigation.

2-Provide Evidence:

  • If possible, provide proof (e.g., screenshots from your bank) to confirm you have no chargeback history.

3-Vendor Action:

  • Ask the store owner to manually review and approve the order if they can override Shopify’s fraud flags.

This will help resolve the misunderstanding effectively.