Favicon: need help with 404

[MariasQuestions]

Hi!

The website has a few themes, and for some of them I can see favicon, for some - not. And I can’t find the difference and solve this issue. Here are the attempts to solve it (not successful):

1. add favicon in png and ico in assets (links in the layout.theme.liquid)

2. add favicon in files and tried in two different ways (links in the layout.theme.liquid)

• link: https://cdn.shopify.com/s/files/1/0574/0000/0707/files/favicon.ico

• link: https://www.florences.com/cdn/shop/files/favicon.ico

3. in the theme customization section → settings → favicon

Console shows for themes without seing favicon:

GET https://www.florences.com/favicon.ico 404 (Not Found) favicon.ico:1
But network shows for any themes this:

favicon.png?v=1717… / 200 / png / ?_ab=0&_fd=0&_sc=1:4602

favicon.ico / 404 / text/plain / Other

Please, help to understand this issue and find a solution.

[DaisyVo]

Hi @MariasQuestions

Could you please share the store link and theme name for further checking?

Looking forward to hearing from you soon. Thank you!

Best,
Daisy - Avada Support Team.

[MariasQuestions]

Hi, Daisy,

here is the store link. Current store theme (live) has this issue: favicon is not seeing.

[DaisyVo]

Hi @MariasQuestions

Upon checking, I noticed that your theme code contains 3 favicon image links. Try removing the second and third links to see if the favicon appears.

Additionally, the second link seems to have a broken image.

Please let me know if it works. Thank you!

Best,
Daisy - Avada Support Team.

[MariasQuestions]

Hi, Daisy,

I forgot to comment unused lines here, but originally I tried one line at a time, which means I tested with first line, then second version etc.. So, when I did as you suggest I still didn’t see the favicon.

You mention that second link is broken. It is also a good question, because I do have both file favicon.png and favicon.ico in assets and for this line code is . I also don’t understand why it is broken or why shopify don’t support ico format.

[DaisyVo]

Hi @MariasQuestions

I’m afraid that we can’t investigate it further, you should contact the theme provider for further information about it.

Hope you can kindly understand. Thank you!

Best,

Daisy - Avada Support Team.

[MariasQuestions]

Thank you, Daisy, I will.

[SEOAnt-Zoey]

Hi,
Your website’s icon is indeed not showing.

Have you tried this?
Generally, there is a place in the theme where you can set the icon.

Or you can install our SEOAnt-AI SEO (link here) and contact customer service directly to let us help you. Our app has a free version, you can install it with confidence. We may not really help you solve the problem, but we can help you look at the store code and try to help solve it.
I think this will help you quickly.thanks