I’m afraid that we can’t investigate it further, you should contact the theme provider for further information about it.
Hope you can kindly understand. Thank you!
Best,
Daisy - Avada Support Team.
Topic summary
A Shopify store owner is experiencing a 404 error for their favicon on some themes while it displays correctly on others. The browser console shows a 404 error for favicon.ico, though the network tab indicates favicon.png loads successfully with a 200 status.
Troubleshooting attempts:
- Added favicon in both PNG and ICO formats to assets folder
- Tried multiple CDN link variations in layout.theme.liquid
- Configured favicon through theme customization settings
- Tested different link formats individually (not simultaneously)
Key technical issue: The theme code contains multiple favicon links, and the .ico file appears broken despite being present in assets. There’s uncertainty about Shopify’s support for ICO format.
Current status: Avada support suggested removing redundant favicon links but recommended contacting the theme provider for deeper investigation. SEOAnt support confirmed the favicon isn’t displaying and suggested using the theme’s built-in favicon settings or their SEO app for code-level assistance. The issue remains unresolved.