Favicon not showing for one domain

Shopify Discussion
1

Dear community,

For my international website the favicon is not showing while it is showing for my dutch domain. Does anyone know why?

Thanks in advance for your attention.

mel999_2-1689270798096.png
mel999_2-1689270798096.png1840×636 160 KB

2

Hi, @mel999 .

Thank you for reaching out!

I can see your favicon on my end on both your Dutch domain and USA domain. Have you tried it on a different browser or device? Sometimes your internet is just not creating a new connection which can cause it to not work on your end.

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?

Talk soon,

3

There could be several reasons why the favicon is not showing on your international website while it is showing on your Dutch domain. Here are a few possible reasons and solutions:

The favicon file is not uploaded to the correct directory on your web server. Make sure that the favicon file is uploaded to the root directory of your international website, just like it is for your Dutch domain/

The favicon file is not named correctly. Make sure that the favicon file is named “favicon.ico” and that it is in the correct file format.

The favicon code is not included in the HTML code of your international website. Make sure that the HTML code for the favicon is included in the head section of your international website’s HTML code, just like it is for your Dutch domain. Here’s an example of the code you can use:

Your web browser cache may be causing the issue. Try clearing your browser cache and reloading the page to see if the favicon appears.

If none of these solutions work, it may be helpful to consult with a web developer or your web hosting provider for further assistance.