Feature Request - a "cancelled" status for draft orders.

Store Feedback

Topic summary

A user requests a fourth status option for draft orders: “Cancelled.” Currently, draft orders only have three statuses (Open, Invoice Sent, Completed), which creates challenges when managing outdated invoices.

Core Problem:

  • Thousands of old draft orders (30+ days) need to be retained for customer data and lead tracking
  • Customers can still complete outdated orders with old pricing, which is problematic after recent price increases
  • No way to deactivate orders without deleting them entirely

Proposed Solution:
A “Cancelled” status that would preserve order data while preventing customers from completing purchases without contacting sales.

Discussion Status:
One commenter suggested manual processing or paid apps, but the original poster clarified this doesn’t address the scale issue—manually cataloging thousands of orders isn’t feasible. The request remains unresolved, with the user emphasizing the need for a native Shopify archiving/deactivation feature.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Currently, there are only three statuses for a draft order: Open, Invoice Sent, and Completed. We often send invoices to our customers, but we would really like for those invoices to be able to be canceled without deleting the draft order. A fourth status, “Cancelled” for draft orders (invoices) that are older than 30 days would be really helpful for our items. Especially right now when we have literally thousands of old draft orders lying around in the store and would like to be able to retain the data, but make it so the customers cannot complete the order without contacting sales.

Especially since we’ve had to raise prices, more or less, across the board recently…

2

this process is easy and can be done manually unless there is an automated app you will use which can be a paid apps. but the best is manually so as not to loose tangible informations of customers

3

I’m not sure what part of the process is supposed to be easily done. We have thousands of old draft orders that need to be cataloged and handled if we are going to clear it all out. We don’t want to lose the data because each one is a potential client lead.

It would be so much easier if shopify had a way of archiving and deactivating draft orders.