Feature Request: Ability to add credits to client file

Retail & Point of Sale

Topic summary

Feature request to issue store credit directly to a customer account in Shopify POS (point-of-sale) and Admin, instead of using gift cards. The goal is to handle exceptions (e.g., returns outside policy) and keep clear accounting records.

  • Shopify acknowledged the request and said it will be passed to developers; no timeline or commitment shared.
  • Rationale: gift cards are not a suitable substitute due to shifting accepted payment types on terminals and poor accounting traceability.
  • Un besoin confirmé en français: « notre politique est d’émettre un crédit boutique… la solution de carte cadeau ne fonctionne pas pour la retraçabilité comptable ».
  • Alternative viewpoint: interest in gift cards if they could be tied to a customer account and applied automatically without re-entering codes, especially for repeated small purchases.
  • A third-party app was shared (supports customer credit, accumulating charges, QuickBooks integration), but the requester prefers a built-in, no-extra-cost Shopify solution, noting this is standard POS functionality and citing other gaps (e.g., case breaks).

Status: open/ongoing; no resolution yet.

Summarized with AI on January 22. AI used: gpt-5.
2

Hey @petgrocer .

Thanks for reaching out.

I appreciate the context that you have shared with us as that is very helpful. I can definitely see how beneficial it would be to allow you to issue store credit from the Shopify POS application to a specific customer account. I am going to provide this as a suggestion to our developers to hopefully include this feature in the future. It is feedback just like this that allows us to build a better platform for merchants just like yourself, we appreciate you reaching out and providing your feedback.

Let me know if you have any questions.

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