Very confusing messaging in our adjustment history on the admin side. We encountered issues with inventory and when digging into the problem, found a ‘moved to other’ and ‘moved from other’ adjustment history. After spending a half hour on the phone with support, it was me that figured out it was from a draft order being created, and the products being put on reserve.
If we could have the adjustment history in admin say ‘reserved on draft order #xxx’ that would be helpful.
There is still an issue with using Stocky for year end stocktakes and having draft orders open. I strongly urge anyone doing a year end stocktake using Stocky, to close out all your draft orders (record them first - you have to manually write it out, you can’t print draft orders). Put the inventory back into your system (nothing on reserve), then do your stocktake. Then you can re-enter your draft orders. This has been (yet another year of a) nightmare in trying to get our inventory correct for something that is the most basic service for a retail store. Let us have our inventory correct for one day a year please! I gave up trying to show the person on the phone how Stocky and Shopify have messed up the inventory - she said maybe I miscounted at year end (every single item on that draft order apparently LOL). This is the only work around I can think of and I hope I find my own post a year from now when I have to re-do this nightmare of a stocktake system.