Feature Request - Custom Item Hide on Draft Order

Shopify Plus
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Topic summary

A user requests the ability to hide or disable the “Custom Item” feature when creating draft orders in Shopify Plus.

Core Issue:

  • Their ERP system has tight integration with Shopify
  • Staff members can currently add custom items to draft orders, which disrupts this integration
  • No existing permission settings control this functionality

Current Gap:
While Shopify has developed comprehensive roles and permissions systems, the ability to restrict custom item creation in draft orders appears to be missing.

The user is seeking either a built-in solution they may have overlooked or hoping to bring this feature gap to Shopify’s development team’s attention for future implementation.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Hoping to get this on the Shopify Dev team’s radar unless there is a simple solution I am overlooking.

There are no permissions to turn off (hide) the add “Custom Item” in the draft order. We have a tight integration with our ERP and do not want staff to have the ability to create custom items.

Shopify has done a great job of building out the roles and permissions, but I am a bit surprised this was overlooked.

1 Like