Please make the return shipping free editable after the return is created. Canceling the return and recreating it to edit this amount is extremely inefficient as well as not customer friendly. The return shipping free should have a link in the summary that allows it to be adjusted at the time of return processing.
Yes, we can change the refund amount, however now it does not net and it looks to the customer as if they were still charged the fee when they log into their account. It is extremely confusing and messy.
On the request itself, posting in Ask and Offer won’t reach the product team, this board is mostly merchants and partners. Send it through in-app feedback, and since it’s really a returns and API gap, also post on community.shopify.dev where Shopify staff actually engage. There’s already a dev thread on this exact missing capability, so your use case carries more weight there than here.
Hey @mortolani
Totally agree → this is a real gap. Canceling and recreating a return just to adjust the shipping fee is messy, and the refund not netting properly in the customer account makes it worse.
Best place to push this is:
In-app feedback (Admin > ? > Share feedback)
community.shopify.dev → there’s already a dev thread on this exact returns/API gap, so adding your use case there carries more weight with the product team.