Feature Request: Enable Editing Orders with Local Delivery

Shopify Discussion

Topic summary

A merchant requests that Shopify enable order editing for local delivery fulfillment methods, which is currently not supported.

Current Problem:

  • Orders using local delivery cannot be edited after placement
  • Merchants must cancel and recreate orders to accommodate customer changes
  • This creates workflow disruptions, potential errors, and customer confusion

Requested Enhancement:

  • Allow editing of local delivery orders (add/remove items, change quantities, update delivery details)
  • Ensure changes sync with fulfillment processes and customer notifications
  • Align local delivery editing capabilities with other fulfillment methods

Supporting Data:

  • 86% of customers expect post-purchase order modification options
  • 70% of businesses report order editing improves customer satisfaction

Status: The discussion remains open with community support. One third-party app developer (Revize) mentions they’re in discussions with Shopify about this functionality, but no official Shopify response has been provided yet.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
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Hello Shopify Team and Community,

I’d like to request an enhancement to Shopify’s order editing functionality, specifically for orders with local delivery. Currently, Shopify does not allow merchants to edit orders that include local delivery as the fulfillment method. This limitation creates significant challenges for merchants who rely on local delivery as part of their business operations.

Why This Feature Matters:

  1. Flexibility for Merchants: Customers often request changes to their orders after placing them, such as adding or removing items. The inability to edit local delivery orders forces merchants to cancel and recreate orders, which is time-consuming and can lead to errors.
  2. Improved Customer Experience: Customers expect seamless service, including the ability to modify their orders. Not being able to accommodate these requests can result in frustration and a poor experience.
  3. Operational Efficiency: Manually recreating orders disrupts workflows, especially for businesses with high order volumes or tight delivery schedules.

Current Limitations:

  • Orders with local delivery cannot be edited once placed.
  • Merchants must cancel the original order and create a new one, which can confuse customers and complicate reporting.
  • This limitation is inconsistent with Shopify’s otherwise flexible order editing capabilities for other fulfillment methods.

Proposed Solution:

  • Allow merchants to edit orders with local delivery, including adding or removing items, changing quantities, or updating delivery details.
  • Ensure that any changes made to the order are reflected in the local delivery fulfillment process, including notifications to customers.

SEO Keywords for Visibility:

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  • Shopify order editing limitations
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  • Shopify local delivery order management

This feature would greatly enhance the usability of Shopify’s local delivery functionality and align it with the flexibility merchants need to manage their businesses effectively.

If you agree, please upvote this post or share your thoughts below. Let’s work together to make Shopify better!

2 Likes
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Yeah, that would be a great enhancement according to a survey, 86% of customers expect order modification options after purchase, and 70% of businesses say order editing improves customer satisfaction. The current limitation on local delivery orders creates unnecessary friction, especially for high volume merchants. Adding this feature would streamline operations, reduce manual work, and enhance the overall customer experience. Hope Shopify considers this soon.

3

Hey @justbuno & @Jacobsamsons ,

You’re absolutely right! According to a survey, 86% of customers expect order modification options after purchase, and 70% of businesses say order editing improves customer satisfaction. That’s exactly why we created Revize—to let shoppers update addresses, modify quantities, replace products, upgrade shipping, and more after placing an order.

We’re also in discussions with Shopify about enabling order editing for local delivery, as this would be a game-changer for many merchants. We’ll keep you posted on any updates.

Looking forward to Shopify’s response on this!

2 Likes